Contact Us - Helping you stay in touch
Looking to amend your details, request a settlement quote, or make a payment? You can do all of that from the comfort of your sofa by simply logging in at the top of the page.
Got a question?
We have created simple answers to all your key questions.
No need to spend hours surfing the internet, just view our 'Frequently Asked Questions'.
Looking for a retailer?
Sometimes the best person to speak to will be the retailer where you got the vehicle.
Need to send us something?
You can send any documentation or forms to the address below, please make sure we are expecting them by giving us a call first.
ŠKODA Financial Services (UK) Ltd
One Delaware Drive
Manage your agreement
The power is in your hands. We have brought all the information you need to manage your agreement, without long hold queues.
Need some help?
The best way to contact us is by completing our general enquiry form. This will enable us to make sure we can get all the information necessary to help you with your query.
Want to talk?
You can call us on 0370 333 4449*
We are here to talk 8am - 8pm Monday - Friday/9am - 5pm Saturday.
Easter bank holiday opening hours:
Friday 19th - 9am - 5pm
Saturday 20th - Closed
Sunday 21st - Closed
Monday 22nd - 9am - 5pm
For business customers its 9am - 5pm Monday - Friday.
Please be aware if you are calling about an agreement in someone else's name, we need the customer's authority before we will be able to answer your questions.
*Calls to 0800 numbers are usually free of charge from a UK BT landline and mobile phones. Calls to ‘03’ numbers are the same costs as a call to a standard '01' or '02' landline number, even when calling from a mobile. Calls to an ‘03’ number are also included in any bundled minutes or free talk time that covers landline calls. Where calls are made outside of a bundle you will be charged at local rate to ring an ‘03’ number.
The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.
ŠKODA Financial Services is a trading name of Volkswagen Financial Services (UK) Limited (registered in England under company registration number 2835230, VAT registration number 745 9638 83), whose registered office is at Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes, MK14 5LR, United Kingdom.
Volkswagen Financial Services (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 311988. Authorisation details can be checked on the FCA’s register at www.fca.org.uk.