Questions and Answers

If you’ve got the questions, we’ve got the answers. Here’s a list of our FAQ’s, and if you’d like to ask us anything else, don’t hesitate to call us for a chat.

A Glossary of terms

If there are any terms you have come across that you are unfamiliar with, we have provided a complete Glossary of terms that are commonly mentioned on the website.

Consumer Credit Directive

On 1st February 2011, this EU wide directive came into UK law with the aim to establish common rules on consumer credit across Europe.

Useful links

We have provided links to a wide range of both industry and other websites to assist with a range of useful information resources and reference sites.


Download the latest Fair, Wear & Tear Guide from the BVRLA to check the condition of your ŠKODA vehicle before you hand it back. 


Get all of the latest forms and useful guides from ŠKODA Financial Services to help explain and manage your finance agreement.



This service is currently only available to Private Individual ŠKODA Finance customers